When an alarm is cleared an email notification is sent. This is not correct as email should be sent only when an alarm is raised.
The rule has been modified to add this behavior.
A rule has been created to manage the email notification. The rule is event driven and based on the event AlarmSystemEvent. This event is raised each time something changed on the alarm object. A change is: alarm raised, alarm cleared, alarm acknowledged. In this case the email notification rule fires when an alarm is cleared, because an AlarmSystemEvent happens.
The customized rule needs to be adjusted. The rule should be fired only if an alarm is raised.
If help is needed to adjust the rule, please contact Quest Professional Service.
An adjustment of the rule CAN be:
if(@event.get("change/value") == 0) {
<your code>
}
return false
