Return
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Title
Unable to assign active user to a work queue -
Description
The account is assigned to a work queue in another domain, but is not available on the membership assignment list for this domain's queue. -
Cause
The user was not assigned to the new service domain -
Resolution
1. Go to Maintenance | Security Settings | User Maintenance
2. Double click on the user and make sure the user is part of the new service domain. If not, then assign the user to the new service domain
Also check:
- Go to Maintenance | Domain Specific | Work Queues | Queue Maintenance
- Validate the user to be selected on the right side of the list.