Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Message says trial key will expire soon, but not able to open even though not expired yet
Description
Launching a trial version and get a message saying that the trial key will expire in x number of days. It gives the option to enter a new key or purchase now. After selecting to enter a new key, a window appears to enter that new key. Since there is not a new key at this time, we close the window and Toad does not open. How can we get Toad to open from this message window?
Resolution
RESOLUTION #1:
Click the 'X' in the top right corner to close, instead of clicking 'Yes' or 'Buy Now'.
RESOLUTION #2:
Click Buy Now. It will open Toad and open a webpage in the user's browser where Toad can be purchased from. Close the webpage and continue to use Toad.
STATUS: Waiting for a fix to be released in a future version of Toad for DB2.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Toad for DB2
Topic(s):
Troubleshooting
Article History:
Created on: 1/28/2019 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
