Cannot use "Send to me" or "Forward" messages containing < and/or > characters (4247505)

When sending messages with subject line that contains <> an exception in Archive Manager Windows event log is thrown.

The error message that the user sees is the Splash screen error:

"We are sorry, there has been an error in Archive Manager. Please contact your administrators and help desk and report this error".

The Exception error in the AM Windows event log contains:

Exception Message:     A potentially dangerous Request.Form value was detected from the client (txtSubject="...xxxxx    <xxxxxxx x x xx x x x xxx>").

Issue occurs because subject line contains the < and/or > characters.

A regression between AM 4.6 and AM 4.7.1 caused the line that ignores validation to be removed from the SendMessage.aspx page.

WORKAROUND

For Archive Manager 4.8 and older , please use the below workaround

The SendMessage.aspx file (by default in C:\Program Files (x86)\Quest Software\ArchiveManager\Website) needs to be edited in this way (introduce the string validateRequest="false" in the first line of the file):

validateRequest="false" Inherits="Quest.AM.UI.Website.SendMessage" %>

After the change Reset IIS (in the command prompt of the IIS serevr where AM website is hosted) type iisreset.

STATUS

Issue fixed in version 5.0. The latest version of Archive Manager can be downloaded at:
https://support.quest.com/download-product-select