Archive Manager services stop randomly. (4246800)

Archive Manager services stop randomly.

It has been noticed that occasionally AM services stops. There are no errors in the event log. The service just stops without warning and no indication as to why it has stopped.

This is a known defect (Defect ID:TF00419107) , and has been addressed in a hotfix for Archive Manager 5.1.1.

WORKAROUND

A HotFix has been created to resolve this issue in Archive Manager 5.1.1 and can be downloaded by Clicking Here.

If running a previous version of Archive Manager 5.x it is recomended that you upgrade to 5.1.1 and apply this hotfix.

To install the hotfix, complete the following steps:

1. Stop the Archive Manager Exchange Store Manager Service.
2. Copy and backup the following files located in [AM Installation Path]:
   • ExchangeStoreManagerService.exe
   • Dell.AM.MAPI.MAPIFolderCrawler.dll
3. Extract the contents in the AM-5.1.1.24 – ESM HF.zip and replace the files mentioned above.
4. The following Configuration Setting can be used to modify the behavior.
   • Name: Exchange Store Manager Worker Timeout Sec
   • Value: A positive integer. The default value is 1800 (30 minutes).
5. Restart the Archive Manager Exchange Store Manager Service.

STATUS

Issue resolved in Hotfix for Archive Manager 5.1.1

This issue is also resolved in the latest version of Achive Manage 5.1.2

TF00419107