Return
-
Title
New user not getting updated to the approval list -
Description
We have few managers assigned to the list and recently there has been a change and we need to add few more people to the list. After adding new users to the list, they are not getting reflected if a CSR status is already in the status (eg. In Dev) , If we move the CSR from this status to other and then revert back to same status, we are seeing the new list. -
Resolution
1. Go to the workflow tab
2. Right click the transfer rule | approval list tab and click the regenerate button