How to view my old Support Cases? (4243644)

To view your old support cases:

1. Log in to the Quest Support Portal:
   👉 https://support.quest.com

2. On the left-hand panel, under the Quick Links section, click My Cases.

3. Use the available filters to locate your previous cases. You can filter by:

   • Product
   • Requester
   • Status
   • Last Updated
   • Account ID
   • Severity

   Example:
   If you want to find cases that have already been resolved, select Closed under the Status filter. This will display only cases that are no longer active. You can further refine your search by combining filters (for example, selecting a specific Product along with Closed status to narrow down results).

4. Ensure that:

   • You are logged in with the correct account associated with your support cases.
   • Your account has the appropriate permissions to view company-wide or shared cases (if applicable).

Workaround – Request Assistance via Email

If you are unable to locate your previous support cases or require additional assistance:

• Send an email to supportadmin@quest.com
• Include:
  • Your account email address
  • Company name
  • Any known case numbers (if available)
  • Details about the cases you are trying to access

The Support Administration team will assist you in retrieving your case information or guiding you further.