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Title
Error: "Unable to set encryption key" when launching Toad -
Description
Upgraded to Toad 9.6.1 from Toad 9.5 but had two shortcuts, one for 9.5 and the other for 9.6.1., but when launching the Toad 9.6.1 shortcut an error message appears saying "Unable to set encryption key".
Note: Using the Toad 9.5 shortcut successfully executes the Toad 9.5 application.
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Cause
This can occur if starting Toad from an invalid shortcut.
or
The encryption key is based on the serial number of the drive. This serial number is provided by windows.
If windows can't provide the serial number of the drive then Toad can't set the encryption key. So this issue could be caused by having the 'User Files'-directory on a network drive.
(This has been changed in Toad version 9.7) -
Resolution
RESOLUTION 1:
1. Run Toad from the start menu:
Start | All Programs | Quest Software | Toad for Oracle
OR
2. Launch Toad by double clicking the Toad.exe file in the main Toad directory.RESOLUTION 2:
A. Uninstall Toad 9.6.1 via the Quest Installer:1. Go to Start | All Programs | Quest Software | Quest Installer | Quest Installer
2. Select "Uninstall a Product" and click on Next.
3. Check "Toad for Oracle" and click on Next.
NOTE: If you see more than one "Toad for Oracle" product on the list, click on the word for a description on the version. Make sure you select the correct one to remove.
4. Click on Uninstall.B. Reinstall Toad 9.6 in a new folder:
1. Launch the Toad 9.6 Commercial Installer.exe file (or similar 9.6.1 executable).
2. During installation leave the default path of C:\Program Files\Quest Software.
3. On the next step of the installation, look at the "Installation Directory:" and change it to: C:\Program Files\Quest Software\Toad for Oracle 9.6 from the drop down list.
4. Continue on with the installation as normal.
5. Launch Toad and enter your License Key and Site Message.STATUS:
Waiting for fix in a future release of Toad for Oracle