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SharePoint auditing template creation fails at scanning topology with XML document must have a top level element error
Description
The following error is displayed when SharePoint auditing template creation fails at scanning topology:
"Failed to scan SharePoint topology: NetProLib::Xml::XmlDomDocument::LoadXml: Line: 0 Col: 0 Err: XML document must have a top level element"
Cause
Typically, the "XML document must have a top level element" error indicates an access issue to either the server the Change Auditor Agent\SharePoint Central Administration server or the SQL Server that contains the SharePoint databases.
Resolution
Ensure the account specified during the SharePoint topology scan has the following permissions:
Local Administrator on the Change Auditor Agent\SharePoint Central Administration server
SharePoint Farm Administrator
The following mappings on the SQL Server that contains the SharePoint databases:
SharePoint_Config
SharePoint_Shell_Access
SPDataAccess
WSS_Content
SPDataAccess
SharePoint_AdminContent
SPDataAccess
Perform the following if the issue persists after verifying the permissions:
Log in to Change Auditor Agent\SharePoint Central Administration server as a Farm Administrator account
Open a Command prompt "As Administrator"
Navigate to the following directory: C:\Program Files\Quest\Change Auditor\Agent\Plug-in for SharePoint
Run the following command: SharePointPluginLauncher2013.exe --scan
The command will either output an error or an XML with the farm topology. Review the output to verify if the expected results are returned.
Note: Ensure the command prompt is run elevated or the output may be blank.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Change Auditor
7.6.1, 7.6, 7.5, 7.4, 7.3
Topic(s):
Troubleshooting
Article History:
Created on: 4/10/2015 Last Update on: 3/9/2026
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