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Title
How to enable or disable extended debug logging and collect log files -
Description
When investigating issues with Collaboration Services, it is necessary to capture the maximum amount of information in the log files.
How is Debug Logging enabled?
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Cause
By default, QCS captures only a minimum amount of information in the debug log files.
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Resolution
1. In the QCS console, right-click Collaboration Services and select Properties.
2. Click Logging | General, and select the Enable debug log check box.
To disable extended debug logging:
1. In the QCS console, right-click Collaboration Services and select Properties.
2. Click Logging | General, and deselect the Enable debug log check box.
Collect logs:
1. Collect the ACSAlerts.log from:
C:\Program Files (x86)\Quest Software\Collaboration Services\ACSLOGS
2. Collect all of the logs in the Debug folder, excluding the archive folder unless requested by support.
C:\Program Files (x86)\Quest Software\Collaboration Services\ACSLOGS\Debug
3. Attach the logs to your Service Request here:
Note: If your are having difficulty uploading the logs to your Service Request, Technical Support can provide a Secure FTP site by request.