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Title
Toad error or crash during installation: "Quest Installer setup failed. Examine setup log for details." -
Description
Toad installation error message: "Quest Installer setup failed. Examine setup log for details."
or
from the Windows Event Viewer:
EventType=APPCRASHEventTime=130673780336901160ReportType=2Consent=1ReportIdentifier=9fe8538a-ab0f-11e4-8241-005056b83e4bIntegratorReportIdentifier=9fe85389-ab0f-11e4-8241-005056b83e4bWOW64=1Response.type=4Sig[0].Name=Application NameSig[0].Value=QI.exe -
Resolution
RESOLUTION 1:
Ensure that the current Windows user logged in has Full Administrator Rights before installing Toad and that the user has Full Read/Write privileges to the local registry system.RESOLUTION 2:
Download and save the Toad Commercial installer file to your “Desktop” location and run it from that location as well. Avoid running the Toad Commercial installer file from a different location to avoid possible OS security policy restrictions.
RESOLUTION 3:
Also try right-clicking the Toad Commercial installer file and choose ‘Run as Administrator’, if available.RESOLUTION 4:
Have your IT or Helpdesk perform the installation for you.RESOLUTION 5:
Login to your machine using the “Local Administrator” account, and then perform the installation. This user will not have network/internet access. Ensure the Toad installation file is already in the Local C:\ Drive.If none of the above solutions address the issue, please raise a service request via service request management. It may be necessary to have the MSI files extracted from the Installer Bundle and supplied via FTP -
Additional Information
The setup log (QI Logfile.sil) for the Quest Installer is located
In XP:
C:\Documents and Settings\All Users\Application Data\Quest Software\Quest Installer\Logs\QI Logfile.silIn Win 7, Windows Server 2008, Vista:
C:\ProgramData\Quest Software\Quest Installer\Logs\QI Logfile.sil