How to use User and Computer Lookup for remote management (4231448)

How to use User and Computer Lookup for remote management

How to use "User and Computer Lookup".  Select this tab to quickly find a user or a computer to remotely manage. This tab provides shortcuts to the computer for easy access to remote management functionality.

The ExpertAssist Remote Management client MUST already be deployed (via a Remote Management element) to all computers being accessed via the User and Computer Lookup tab. Additionally, both User Data Collection (with "Collection logon and logoff session information" enabled) and Computer Data Collection (with Hardware, Software, and Startup/Shutdown collection options enabled) must already be configured on these computers for the reporting component of the User & Computer Lookup feature to be fully functional.

To locate a recent session on a particular computer, enter the Computer Name and/or Username and click the Lookup button. Wildcards may also be used in the search field for either Computer Name or Username.

Examples of Search terms (Computer Name): 

• IT* - All computers whose name begins with IT 
• *ACCTG* - All computers whose name contains the string ACCTG

Examples of Search terms (Username): 

• *SMITH - All users whose username ends with SMITH 
• JBROWN - Only the user with the exact username of JBROWN will be displayed

To locate a computer or user using the Active Directory tree, click the Browse link under the entry field for Computer Name or Username.

The computers and/or users found via the lookup are displayed in the list below the search.

Shortcuts are provided for the following functionality: 

• Computer Information - Click the Computer Name to view a report showing the latest hardware and software information collected for the associated computer. 
• Username information - Click the Username to query Active Directory for the current user profile information for the associated user.
• IP Info - Displays the current IP address information for the associated computer.
• Remote - Initiate a remote control session to the associated computer.
• Remote Management - Initiate an ExpertAssist management session on the associated computer.
• Remote Chat - Initiate a remote chat session on the associated computer.
• Remote Cmd - Initiate a remote command line session to the associated computer.
• SLTrace file - Retrieve the latest SLTrace file from the associated computer, for the associated user.
• C: Drive - Open a file browser session to the C Drive on the associated computer.
• User Desktop - Open a file browser session to the Desktop folder for the associated user, on the associated computer.
• Registry Editor - Open a registry editor session with the associated computer.
• Services - Open a services session with the associated computer.

By default, most User and Computer Lookup shortcuts require one login per machine (per session) to the ExpertAssist client running on the remote computer. However, for browsers that support automatic NTLM authentication for local sites, it is possible to avoid the need to enter credentials when using this feature.

To do this you first need to enable NTLM for Remote Management (DA Setup Tool -> Remote Mgmt -> EA Connection Configuration -> Use the parameters in the URL -> Parameter string = /ntml) and then configure your DA Console browser for automatic NTLM authentication. For example, in Firefox, the about:config setting network.automatic-ntlm-auth.allow-non-fqdn=True can be used to enable automatic NTLM authentication for all internal sites.

NOTE: Client computers must be turned on with network availability for all computer shortcuts to work. Additionally, the ExpertAssist service must be up and running on the associated client computers. If this is not the case, some shortcut functionality will be disabled ("grayed out") and not available for use.