Unable to open and restore from Live Exchange 2003 mailboxes when the Exchange Server is in another domain (4230346)

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Title

Unable to open and restore from Live Exchange 2003 mailboxes when the Exchange Server is in another domain
Description

When trying to use Recovery Manager for Exchange (RME) to restore from a Live Exchange 2003 server that is in another domain you see the following error:

Could not connect to mailbox /O=Company/OU=OrgUnit/cn=Recipients/cn=mailbox on server
Details: Microsoft Exchange is not available. Either there are network problems or Exchange server is down for maintenance.

Outlook 2010 or below is able to connect to the Exchange Server and open the mailbox, but RME is not able to.
Cause

Known issue in the way RME stores the credentials when connecting to an Exchange 2003 server.
Resolution

WORKAROUND

The following workaround is to be done on the machine running Recovery Manager for Exchange:
1. Create a new Outlook profile for the account with administrative access that can open the Exchange 2003 mailboxes in question
2. Open Outlook with the new profile and if prompted for credentials, enter the credentials and select "remember my credentials"
3. Add new Source Storage in RME
4. Choose Online Exchange 2003 Server
5. When the wizard asks you for credentials type in the same account you added to Windows Credentials Manager.
6. Add the Mailboxes of your choice, and you should be able to expand the mailboxes and restore from them.
Defect ID

140079513

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