User tries to look up Instant Messages via the Knowledge Xpert for details on an Oracle error and the following error occurs in the Knowledge Xpert Instant Message window, "Error accessing Knowledge Xpert"
(See Screen Shot).
Toad 9.5 or below running on Windows Vista.
Issue has been addressed on Toad for Oracle 9.6.1, download via SupportLink, see link below for instructions to download the latest version of Toad:
https://support.quest.com/SUPPORT/index?page=solution&id=SOL17322&pmv=true
