Return
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Title
Discovery Node Service starts, then stops -
Description
Reporter node service stops suddenly, status in Configuration Manager stuck at "initializing" when adding it to cluster. -
Cause
The service account for the Reporter Node Service on the node computer is not a member of the local administrators group. -
Resolution
- Close the Configuration Manager console.
- Add the service account to the local administrators group on the node computer.
- Restart the Enterprise Reporter Server service on the ER server.
- Open Configuration Manager | Manage Discovery Clusters and associate the node to the cluster.
If needed, follow the steps in KB article 120550 (https://support.quest.com/enterprise-reporter-for-windows-servers/kb/120550) to remove the node from the console, then follow the steps above.