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"The following cartridges will be installed but not enabled since there are newer compatible versions that are already enabled" message popup when installing a new cartridge (4227664)
"The following cartridges will be installed but not enabled since there are newer compatible versions that are already enabled" message popup when installing a new cartridge
Description
A popup with the following message is displayed when installing a new cartridge
The following cartridges will be installed but not enabled since there are newer compatible versions that are already enabled (it is possible to downgrade to these older versions in the cartridge management dashboard if required).
That error message should mean that one or more of the components (such as DB_Global_View_UI) that is inside the installed cartridge is at a lower level than a cartridge already installed. For example, this might occur when a 6.1.0.11 SQL Server cartridge with a 6.1.0.11 version of the DB_Global_View_UI component is installed, then later is followed by a 6.1.0.10 MySQL cartridge that has an older 6.1.0.10 version of the DB_Global_View_UI cartridge.
Resolution
The user should be okay to continue installing the cartridge in the Foglight Management Server.
Foglight for Databases
6.1.0, 6.0.0, 5.9.7, 5.9.5, 5.9.4, 5.9.3, 5.9.2
Topic(s):
Troubleshooting
Article History:
Created on: 5/2/2022 Last Update on: 5/7/2023
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