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Title
Error on Spotlight Cloud feature: "An existing connection was forcibly closed by the remote host" -
Description
Error on Spotlight Cloud feature: "An existing connection was forcibly closed by the remote host" -
Cause
1.Temporary network disconnection
2. Firewall / Proxy settings
3. Limited Network bandwidt
4. Temporary cloud services failure·
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Resolution
WORKAROUND 1:
Temporary network disconnection:
1. Go to C:\Program Files\Quest Software\Diagnostic Server\Agent\bin\ directory and run TestHttps.bat file
2. Use a freeware HTTP client (Postman, for example) and invoke a GET call with the following URL: https://api.spotlightessentials.com/echo/resourceSend results to support at https://support.quest.com/contact-support
WORKAROUND 2:
Firewall / Proxy settings:
1. Login to the Diagnostic Server host machine as the Diagnostic Server owner account2. Modify firewall or proxy settings and enabled the following URLs:
https://api.spotlightessentials.comhttps://authzp.spotlightessentials.comhttps://dsmetadata.spotlightessentials.comhttps://id.quest.com/https://um-v2.spotlightessentials.comhttps://api.spotlightessentials.comhttps://audit.spotlightessentials.comhttps://authzp.spotlightessentials.comhttps://dsmetadata.spotlightessentials.comhttps://mds-alarmingest-v4-spot-prod.spotlightcloud.iohttps://mds-egress-v4-spot-prod.spotlightcloud.iohttps://mds-ingest-v4-spot-prod.spotlightcloud.iohttps://versions.spotlightcloud.io/https://spn.spotlightcloud.iohttps://login.microsoftonline.comhttps://spotlight.blob.core.windows.netWORKAROUND 3:
Limited Network bandwidt:
Check and verify that the Diagnostic Server host’s network configuration is not deliberately limited. If possible remove any constraint.Temporary cloud services failure:
1. Check http://status.spotlightessentials.com/ for latest updates on Spotlight Essentials issues and fixes
2. Contact Spotlight Support team.