Support team member has logged on to user's machine and has installed Toad 9.1. When machine's user logs on to the machine, the Start menu does not include the Toad for Oracle shortcut submenu and only has the Knowledge Xpert submenu under Quest Software menu.
Toad 9.1 installer creates the menu shortcut files for Toad.exe under C:\Documents and Settings\<user name>\Start Menu\Programs\Quest Software folder and creates the menu shortcut files for KnowledgeXpert.exe under C:\Documents and Settings\All Users\Start Menu\Programs\Quest Software folde . Hence, if a different user has installed Toad, then the shortcut files will be created under the user name path of the person that installed Toad, and when a different user logs onto the machine the shortcut files are not found.
RESOLUTION 1:
After Toad has been installed, transfer Toad.exe short cut files to the 'user name' path of the user that will using Toad or transfer the files to the 'All Users' path.
RESOLUTION 2*:
Prior to Toad's installation:
1. Select Start | Run and enter: Regedit to open machine's Registory.
2. Perform a search on 'C:\Documents and Settings' under HKEY_LOCAL_MACHINE | SOFTWARE | Microsoft | Windows | CurrentVersion | Installer | UserData Registry node.
3. Modify this path to 'All Users' path, by right-clicking on the it's value.
4. Install Toad.
*Warning: Altering your registry settings incorrectly can adversely affect your system. If you do not have access to, or are not comfortable editing your registry, please contact your System Administrator for assistance.
Disclaimer : Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry": http://support.microsoft.com/default.aspx?kbid=256986
Toad 9.5 also creates Toad.exe shortcut menu files under <user name> path of the user that has installed Toad.
