Return
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Title
Error, "The license key is invalid" when entering the license key. -
Description
Tried to enter the license key and received a message indicating, "The license key is invalid".
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Resolution
RESOLUTION 1:
Make sure the system date is correct. An incorrect System Date will cause an "Invalid Key" error.RESOLUTION 2:For Trial key. The key that was provided with the TOAD for Sybase trial can only be used once and may not be used again if it has expired.Or if the user uninstalled and then re-installed, the 30-day trial key will fail with an "invalid key" error. This is not because the key is invalid, but rather because TOAD thinks the 30 day trial license key has already been used on that machine.To obtain a new trial license key that will replace the "invalid key", you will need to contact the nearest Quest Software sales office and ask for an Account Representative. For information on the nearest Quest Sales office please visit:RESOLUTION 3:For permanent commercial license key. Please verify the license key was properly entered. If the key was properly entered and it still doesn't work, please contact Quest Software Technical Support: -
Additional Information
Commercial license keys will not work with trial installations. If you have a trial executable installed, and you want to use a commercial license: 1) Un-install the trial executable. 2) Download and install a commercial executable