During a scheduled backup a popup appears on the screen showing APPCRASH ERDisk.exe (4224771)

Backups are scheduled to run regularly. If you login to the RMAD server after a scheduled backup starts you may see a popup on the screen with the following details:

Core Module has stopped working

Problem Event Name: APPCRASH
Application Name: ERDisk.exe
Application Version: 8.5.1.5077
Application Timestamp: 5282439d
Fault Module Name: StackHash_abcc
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: PCH_DE_FROM_ntdll+0x0002DD84 OS
Version: 6.2.9200.2.0.0.272.7
Locale ID: 1033
Additional Information 1: abcc
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: abcc
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

In addition the scheduled task used for the scheduled backups shows as still running. Clicking Close the program on the popup causes the scheduled task to stop with run result of 0xC0000005.

RMAD shows the backup as successful and the backup files have been created.

Stale credentials used for the scheduled task or the installation of RMAD is corrupted

Try refreshing the credentials for the scheduled task:

1. Open Windows Task Scheduler
2. Locate the task used for the backup. It will be named (Recovery Manager Backup Job) <CollectionName>
3. Right click the task and select Properties
4. Click Change User or Group
5. Provide the name of the account used for the task
6. Click OK
7. Enter the password for the account and click OK

If the issue persists, uninstall and reinstall RMAD