Some messages in the Archive Manager Website will not open correctly when the Archive Manager Web (4223604)

Some messages in the Archive Manager Website will not open correctly when the Archive Manager Website is installed on a seperate server than the Archive Manager services. You may see the below Event log error on the Archive Manager Web Server.

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  5/2/2008
Time:  12:41:05 PM
User:  N/A
Computer: ARCHIVEWEBSERVER

Description:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/2/2008 12:41:05 PM
Event time (UTC): 5/2/2008 7:41:05 PM
Event ID: 3e3ce58a601449c5be12be672b11d001
Event sequence: 60
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/2/Root-1-128542308274417973
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files\ArchiveManager\Website\
    Machine name: ARCHIVEWEBSERVER
 
Process information:
    Process ID: 3800
    Process name: w3wp.exe
    Account name: Domain\ArchiveMgrService
 
Exception information:
    Exception type: FileNotFoundException
    Exception message: File not found: RTF4DLL.dll
 
Request information:
    Request URL: http://ArchiveManager
    Request path: /ViewMessage.aspx
    User host address: 10.200.0.43
    User: Domain\Username

    Is authenticated: True
    Authentication Type: NTLM
    Thread account name: Domain\ArchiveMgrService
 
Thread information:
    Thread ID: 1
    Thread account name: Domain\ArchiveMgrService
    Is impersonating: False
    Stack trace:    at EasyByte_RTF2HTML_Dll.ConvertClass.ConvertNoBody(String& mRTF_Text, String& mHTML_Title, String& mHTML_Colour

The RTF4DLL.dll  file is not located in the System32 directory.

1. Register all of the below Dlls located in the WebSite\Bin folder of the Archive Manager installation directory using the regsvr32 utility. More information about the regsvr32 utility can be found at http://support.microsoft.com/kb/249873

Execute these commands (in the ...\ArchiveManager program folder):

• regsvr32 EasyByte_RTF2HTML_Dll.dll
• regsvr32 RichTx32.ocx
• regsvr32 EastAsianDllv6.dll
• regsvr32 RsaComDll.dll
• regsvr32 RTFImageExtractorv6.dll

2. Copy RTF4DLL.dll from the Website\Bin directory to the WINDOWS\system32 directory.

3. Restart the Archive Manager Website