The following error occurs when attempting to connect to an Exchange 2000 or Exchange 2003 Server:
"The current logged on user does not have Exchange 2000 permissions on <Server Name>"
This error message can occur for any one of the following reasons:
-The account currently logged into the computer where Spotlight on Exchange is installed does not have Exchange Admin rights in the Exchange Organization or Local Admin rights on the Exchange Server.
-The Exchange Server is part of a cluster and the Virtual Server Name is not being used for the address in the connection. Virtual Server Name is the ONLY value that can be entered for the address when connecting to a clustered Exchange Server.
-A WMI connection cannot be made between the computer where Spotlight is installed and the Exchange Server.
-DCOM is disabled on either the computer where Spotlight is installed and\or the Exchange Server.
Steps to take for troubleshooting and resolving this error message:
-On the computer where Spotlight is installed select Start | Run and type in \\ExchangeServerName\Admin$. If a connection to the Admin share is not made without being prompted for credentials, this indicates that the account currently logged into the Spotlight computer does not have Local Admin rights on the Exchange Server. Add this logon account to the Administrators groups on the Exchange Server to rectify this.
-On the computer where Spotlight is installed select Start | Run and type in wmimgmt.msc.
-In the WMI dialog, right-click on WMI Control (Local) and select Connect to Another Computer.
-Select the 'Another Computer' button and then type in the name of the Exchange server.
-In the WMI dialog, right-click on WMI Control (ExchangeServerName) and select Properties. If an RPC error or Access Denied error occurs, check DCOM settings on both the Spotlight computer and the Exchange Server.
Steps for checking\enabling DCOM settings:
- Select Start | Run and type in dcomcnfg.
- In the Distributed COM Configuration Properties dialog select the Default Properties tab and ensure the check box for Enable Distributed COM on this computer is checked. Also ensure that the Default Authentication Level is Connect and the Default Impersonation Level is Identify.
- Select the Default Security tab and in the Default Launch Permissions section, select the Edit Default button. Ensure that the Local Administrators group for the computer has Allow Launch permissions.
- On the Default Security tab, in the Default Configuration Permissions section, select the Edit Default button. Ensure that the Local Administrators group for the computer has Full Control permissions.
If DCOM is enabled yet WMI still is unable to connect, check the following:
-On the Exchange Server open up the WMI dialog (Start | Run "wmimgmt.msc").
-Right-click on WMI Control (Local).
-Select Properties and then select the Security tab.
-Ensure that the account logged into the Spotlight computer has Full Access to all levels in the tree structure.
-Restart the Windows Management Instrumentation service.
-Restart the Remote Procedure Call service.
