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You recieve the following error duing the tracking log gathering - "The following error occured during the processing of a given gathering: System Error. Code -2146893818. Invalid Signature.
Cause
The can be caused by Large Send Offload being enabled on the Network Interface card(s) of the Exchange Server.
You will recieve the same error if you try and copy the files manually from the Exchange server.
Resolution
Go to the Exchange server machine where the tracking log can't be gathered or copied correctly.
Open Device Manager and find your Network Interface Card (NIC).
Right click on the NIC and choose properties.
Go to the "Advanced" tab
Set "Large Send Offload (IPV4)" as "Disabled" (if you use IPV6, set "Large Send Offload (IPV6)" as "Disabled")
Try to copy/gather again to see if the problem is now resolved.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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Product(s):
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Topic(s):
Troubleshooting
Article History:
Created on: 6/4/2013 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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