1. Perform backup of QCS under Backup and Restore.
2. Stop all QCS Services.
3. Move all Stub objects from Quest Collaboration Services Objects OU into a temporary OU.
Important:
a. Do not move the Quest Collaboration Services Objects OU itself, only the sub container OUs and stub objects contained within.
b. In all other locations that receive objects from this location they will have to move all the Stub objects recieved from this location to a temporary OU as well.
4. Uninstall QCS.
5. Make sure all the registry keys under HKLM\Software\Aelita and all files under QCS installation folder are removed.
Important:
The removal of the Aelita key may affect other Quest products if installed on the same machine.
6. Install QCS as described in the product documentation. Generate new key.
7. On the QCS console under QCS Properties - synchronization - automation - Deletion, configure a resolution rule to Delete the conflicted objects in the container where the original stub objects were moved. It is important to only specify the temporary OU created earlier in this process, as these are the only accounts that should be matched via this process.
Note: The Deletion rule will have to be created in all locations where you have moved stub objects into a temporary OU.
8. Obtain partners key (keys) and register on the side where QCS was just reinstalled.
9. Send new key generated at step 6 to the synchronization partners and re-register.
Important:
a. If necessary to preserve stub objects in mail-enabled state at all times, all stub objects created for the reinstalled partner need to be moved out of QCS container to a temporary OU before importing new key. Do not move the Quest Collaboration Services Objects OU itself, only the sub container OUs and stub objects contained within. Then, set up automatic conflict resolution via deletion and allow it to happen for this temp OU similar to described in step 7. This will give zero impact (objects will not disappear from GAL);
b. After importing new key all subscriptions to the re-installed partner will disappear and need to be recreated again.
10. Re-create all publications and subscriptions as they were previously.
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