Can certain attachments be blocked from being delivered via email? (4209268)

End users submit tickets via email, and their email signatures often include embedded images. These images are added as attachments to the ticket, creating unnecessary clutter.

Is it possible to block or ignore specific attachments (for example, by filename)?

KACE SMA does not currently support blocking or filtering attachments by filename.

However, attachment handling can be controlled at the queue level using predefined restriction options.

Configure Attachment Restrictions

1. Navigate to:
   Service Desk → Configuration → Create and manage queues→ Select Queue → Restrictions tab
2. Under Ticket Attachment Restriction, select one of the following options:
   • None – All attachments are allowed
   • Allow images only – Only image file types are accepted
   • Custom – Specify allowed file extensions and optionally block files without extensions
   • Prevent all attachments – Blocks all attachments

Important Notes

• Filtering attachments by name or signature-specific content is not supported.
• If signature images are an issue, consider:
  • Using Custom restrictions to allow only required file types
  • Working with users to remove images from email signatures when submitting tickets