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Title
Windows 2003 Smartdisk process dies during backup -
Description
Date: JUL 2010
Product & Version:
OS Version: Windows 2003
Module & Version: SmartDisk 1.1
Application version:
Symptoms:
From binary log:
Information 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Attempting to connect to DAV server at address 'nvbackup', port 37453u
Error 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Failed to connect to DAV server at address 'nvbackup', port 37453u
Information 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Attempting to connect to DAV server at address '192.168.200.64', port 37453u
Error 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Failed to connect to DAV server at address '192.168.200.64', port 37453u
Severe Error 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Failed to connect to all known addresses for device 'nvbackup'
Severe Error 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Failed to connect to device 'nvbackup'
Error 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Stream has gone down
Error 2010/06/07 20:37:19 3464 Data Plugin NVBACKUP Error while closing the backup stream
From PercolatorSlave trace:
2 LOCALMSG -3588 1275939617201792 Start of Day process 'chunkstored' in state 2 has exited
0 LOCALMSG -3597 1275939617201792 Start of Day process 'chunkstored' exited unexpectedly
We see the following in Chunk store trace:
0 CSD -1236 1275939263552114 The CSD previously crashed, checking store...
2 LIBINDEX -166 1275939263567739 Using index implementation 'cabinet'
2 CABINET -5833 1275939271521068 Loaded file slot status array successfully
0 CSD -1333 1275939277489970 Check succeeded
1 LOGAPI -141 1275939277489970 Log 3 dedupe:recovery_finished app <NULL>
1 LOGAPI -141 1275939277489970 Log 7 dedupe:chunks app <NULL>
1 CABINET -1641 1275939279693152 Beginning transaction
2 CABINET -1643 12759392796931 -
Cause
Smart disk process runs out of memory
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Resolution
You can do the following commands
CD to SmartDisk\foundation\bin
SmartDisk\foundation\bin>smartdisk.bat start
SmartDisk\foundation\bin>smartdisk.bat config --dedupe-enable false
SmartDisk\foundation\bin>smartdisk.bat config --gc NeverUpgrade to latest version of smartdisk where this problem has been addressed
Explanation:
Deduplication appears to be taking all available memory resource so we disable it. We also disable garbage collection as this is the cleanup of deduplicated backups and has the potential to cause the same issue -
Additional Information
BakBone SFDC Solution Number: 00005717