Application logs are mandatory for NetVault SmartDisk (NVSD) case escalations.
This solution details how to gather NVSD logs, as well as the default level trace files.
To generate NVSD logs on Windows (prior to NVSD 1.6):
%IDP_ROOT%\foundation\bin\smartdisk.bat logs > %TEMP%\smartdisklog[yyyymmdd].log
In addition to the log files generated with the above commands, compress the contents of the following folders/directories and provide to support:
Windows:
%IDP_ROOT%\foundation\trace\
%IDP_ROOT%\diskmanager\trace\
%IDP_ROOT%\dedupe\trace\
Linux, Solaris and Mac OS X:
$IDP_ROOT/foundation/trace/
$IDP_ROOT/diskmanager/trace/
$IDP_ROOT/dedupe/trace/
To generate NVSD logs on Windows (NVSD 1.6 and up):
%IDP_ROOT%\foundation\bin\smartdisk.bat dump
With the above command syntax on Windows a file will be created in the current working directory with name in the format - "smartdisk-trace-day-date-time.zip".
To generate NVSD logs on Linux, Solaris, and Mac OS X (all versions):
$IDP_ROOT/foundation/bin/smartdisk.sh dump
With the above command syntax on Linux, Solaris, and Mac OS X a file will be created in the current working directory with name in the format - "smartdisk-trace-year-month-day-hour-minute-second.tgz".
If support asks for a higher level of debug tracing, refer to the solution titled "How to trace SmartDisk". Here is a link to it -
https://support.quest.com/Search/SolutionDetail.aspx?id=SOL79748
If SmartDisk commands cannot complete, for example in some situations where services can't start, manually collect the files from the following directories to create a zip file:
$IDP_ROOT\install
$IDP_ROOT\dedupe\etc
$IDP_ROOT\dedupe\trace
$IDP_ROOT\dedupe\var
$IDP_ROOT\diskmanager\etc
$IDP_ROOT\diskmanager\trace
$IDP_ROOT\foundation\etc
$IDP_ROOT\foundation\trace
$IDP_ROOT\foundation\var
$IDP_ROOT\RELEASEDEF
"%IDP_ROOT%" means the directory where SmartDisk was installed on Windows.
"$IDP_ROOT" means the directory where SmartDisk was installed on Linux, Solaris, and Mac OS X,
"%TEMP%" means the current users temporary directory.
