Further configuration of VMware APM required after adding VMware Server to NetVault: Backup (4046885)

Date – 08/08
Affected Product & Version – NetVault: Backup 8.1 and greater
Affected Module & Version - VMware Plugin, Release 1.0
OS Version – VMware ESX Server 3.0 and 3.5
Application Information – n/a


Description:
After adding a VMware Server to the NetVault: Backup window, further configuration must be performed to allow successful backups and restores. There are three configurable options that need to be set: VCB Framework path, VMware Converter path, and Working directory.

Symptoms:
Failing to set these options will result in one of the following errors, depending on which configurable option is not set:
If no options are set, or if Working Directory is unset, image-level or file-level backups using VCB backups will fail with the error "Pre-configured path (null) to mount snapshots does not exist"
If the VCB Framework path is not set, and an image-level or file-level backup using VCB is attempted, then the backup will fail with the error “VCB Framework path configured incorrectly”. If it is incorrectly set, then the error will be “Failed to locate utility to mount VM”
If the VMware Converter path is not set, then image level restores using VCB will fail with the error “Failed to find VM Converter utility in default path”.