Date: 13/09/06
NV Version: All
OS Version: All
Application version: All
Plugin version: N/A
Description:
Steps to take to fix problems related to icons and cached pits. NetVault maintains a cache of icon objects for specific clients and their installed plugins, so it does not need to request those from the client every time it is browsed. This information is held in the %NVHOME%\gui\CachedPits directory under each client's name.
Symptoms:
When browsing a client or server in the backup or restore window, icons appear as question marks instead of the proper symbols
If icons appear as question marks in the GUI, either the aforementioned files have been corrupted or they have otherwise lost their relationship to the client.
Try clicking “Modify” on in the selection tab and re-browsing to the folder again to try refreshing the PIT.
If it doesn’t, you can use the CLI to do the following on the NetVault Backup server.
cd .../netvault/bin" and for each client, run the following command on the server:
nvpitupdate -client Client_Name
If this does not work, the files can be repopulated on the fly. It is safe to delete the relevant client's directory so a valid cache can be recreated. Alternatively, the standard icon object files PitIcons and PitMethods could also be copied
from %NVHOME%\gui\CachedPits\
to %NVHOME%\gui\CachedPits\
but this might lead to problems if plugins are installed.
Prepared by: Nils Krumrey
