Error: "No Exchange Server databases found in the savepoint you selected. Select a sa (4046747)

When attempting to add Exchage backups created with vRanger to Recovery Manager for Exchange you may encounter the error: "No Exchange Server databases found in the savepoint you selected. Select a savepoint that holds Exchange Server databases."

This generally occurs when one of the following is true:

- Guest Quiescing was not enabled in the vRanger backup job when the Exchange backup was taken

- The Freeze.bat file does not exist or is not in the correct location

- The Backup.xml file is not being generated

Confirm the backup job in vRanger has been configured with guest quiescing enabled:

1. Open the properties for the backup job
2. Step through the wizard until you get to the Options Selection page
3. Ensure there is a check next to Enable guest quiescing

Please refer to the following KB Article for instructions on how to setup and configure the vRanger - Recovery Manager for Exchange integration:

https://support.quest.com/SolutionDetail.aspx?id=SOL91382&pr=Recovery%20Manager%20for%20Exchange

If you get past the error mentioned in this KB article and experience another error similar to 'Empty path name is not legal' then refer to SOL91372.