When running a backup or replication job it may fail with the "Operation timed out" error.
OR
In vRanger 6.0.1 - "Object Reference is not set to instance of an object"
This issue can occur if the snapshot creation takes longer than the default 5 minutes that vRanger waits.
To increase the wait time for snapshot creation please follow these steps.
1. For a 64-bit OS go to "C:\Program Files (x86)\Quest Software\vRanger\Service" for a 32-bit OS go to"C:\Program Files\Quest Software\vRanger\Service"
2. Open the following file in a text editor to modify it "Vizioncore.vRanger.Service.exe.config"( you can make a copy of the file just in case before making changes)
3. In the file find the "InventoryLoadTimeout" which has a value of 300 and change it to 600 so the timeout will change from 5 mins to 10 mins
4. Restart the vRanger services
a. Stop the following services in the following order, vRanger API Service, vRanger FLR Service, and vRanger Service
b. Once all the services are stopped please start the services in the following order, vRanger Service, vRanger FLR Service, and vRanger API Service
5. After the vRanger services have been restarted please restart the GUI and run the job or jobs again, this time if the snapshot creation takes more than 5 minutes vRanger will wait up to 10 minutes before a failure occurs. If a failure occurs once again. You can always increase the timeout once again.
This error may also show itself as the following:
Error Message: RETRY timedout operation timed out [at xtimedwait:416]
KB SOL92267 may also help.
