VMWare backup of Windows VM fails with "An error occurred while quiescing the virtual machine"
Binary logs shows:
Information 2012/07/05 11:18:35 129 Data Plugin swdfile01 Backup virtual machine 'swdepo01' uuid '564d36f3-b326-18c2-aa96-089f3177af13'
Job Message 2012/07/05 11:18:35 129 Data Plugin swdfile01 Initiating backup of VM 'swdepo01' uuid '564d36f3-b326-18c2-aa96-089f3177af13'
Job Message 2012/07/05 11:18:37 129 Data Plugin swdfile01 VM 'swdepo01' uuid '564d36f3-b326-18c2-aa96-089f3177af13' is being managed by ESX server of build no '623860'
Job Message 2012/07/05 11:18:37 129 Data Plugin swdfile01 Guest within VM 'swdepo01' uuid '564d36f3-b326-18c2-aa96-089f3177af13' will not be quiesced
Job Message 2012/07/05 11:18:37 129 Data Plugin swdfile01 Proceeding to snapshot the VM
Error 2012/07/05 11:19:05 129 Data Plugin swdfile01 Failed to snapshot VM
Error Subtext:
VMWVIM 207 0 101905 Task to create VM snapshot failed with reason 'An error occurred while quiescing the virtual machine. See the virtual machine's event log for details
Trace shows:
1 VMWVIM :28403 189 0 101837 Attempting to snapshot VM
0 VMWVIM :28403 116 0 101905 Fault string is 'An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.'
0 VMWVIM :28403 117 0 101905 Fault type is 3325
2 VMWVIM :28403 621 0 101905 Task failed: TRUE
0 VMWVIM :28403 207 0 101905 Task to create VM snapshot failed with reason 'An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.'
3 LOGGING :28403 14 0 101905 'Failed to snapshot VM'
The VMWare Logs for the Windows Virtual Machine in question show the following:
Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest
Install or update the VMWare Tools on the machine that gets the reported error.
