Date: 06/02/2006
NV Version: all
OS Version:
Application version: Netware OFM plugin
Plugin version: All
Description:
Configuration and diagnostic information required by st Bernards when
escalating an issue with the St Bernard OFM for Netware Product.
Configuration information:
What version of Netware OFM plugin
What version of netware including service pack
What Anti-Virus Application/version is used?
What Backup Application/version is used? Netvault version.
What is the serial number of OFM being used?
Log/configuration files:
-config.txt (from Sys:System\. To refresh the file, type "load config /s" at the NetWare console.
-ofmnw.log
-ofmnw.cfg (from Sys:System\OFM)
-ofmcdm.cfg (from Sys:System) NW 6 only**
-The backup log covering the period of time when the problem occurred (even if no backup was in progress)
-abend.log
-sys$log.err (Sys:\system\)
-dsrepair.log
Please refer to the text above
