How to Obtain New or Updated License Keys (4045603)

For new installations of licensed software or migrating software to new hardware, machine-tied license keys will no longer work.

Quest Technical Support unfortunately has no ability issue license keys when Machine ID's change for machine-tied licenses.

For assistance with that, you will need to either e-mail license@quest.com or go to the online Quest Licensing site, found at:

https://support.quest.com/licensing-assistance

In order to obtain new machine-tied licenses, the following information is required:

--> For stand-alone APM plugin licenses, the Machine ID's of the individual Exchange Client machines

--> For Cluster-aware plugin licenses, the Machine ID of your NetVault Backup *Server* itself

For more current information on this topic, please refer to Knowledge Base Article 80553