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When editing a backup job, it wrongly selects all the drives at the hard disk selection screen
Description
When you try to edit an existing backup job with two or more VMs (or a backup group), and you click directly on "Hard Disk Inclusion" bypassing the "VM Exclusion" option, no VMs are showing and all hard disks under "Included Hard disks" will have the check mark (expected behavior). However, if you click cancel, all hard drives remain selected and are been backed up, instead of the only hard disks that originally were selected.
Cause
VR-951 has been created to track this issue.
Resolution
Workaround:
Edit the job and click next without bypassing the VM exclusion option. Select only the required drive(s), and click finish.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
vRanger
7.7, 7.6.6, 7.6.5, 7.6.4
Topic(s):
Troubleshooting
Article History:
Created on: 1/3/2019 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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