Installation fails with a pop up error like:
"The script 'postinstall.sh', which is run as part of the installation, exited with error code 1. ....'
The post install output log ends similar to the following.
C:\Program Files (x86)\BakBone Software\NetVault Backup/util/nvsetstanza - failed - failed to add key
Failed to set first configuration value
The log is generally 'C:\Documents and Settings\Administrator\Local Settings\Temp\postinstall.sh.outputX'
This problem can be caused by incorrect environment variables, particularly the TEMP and/or TMP variables, and the NVHOME variable (if set).
View the environment variables for the current user by running the following from command prompt.
,
C:\> set
If the TEMP and/or TMP variable is blank, then set the variable to a valid path.
If the NVHOME is set, then this must be the same as the install location set during the installation procedure. Installation will fail if this variable and the install location are different.
The NVHOME variable can only be set manually, so an administrator must have pre-configured this variable in the past. Common reasons for the difference between variable and install location can be older versions of NetVault with different default installation location, or custom install location.
Consult Microsoft Windows documentation for details on how to configure environment variables.
Refer to the following knowledgebase article for further troubleshooting of Windows installation problems.
https://support.quest.com/Search/SolutionDetail.aspx?id=SOL81222
