When running vRanger upgrade if you previously had cataloging installed then it will be automatically checked and upgraded. If you DID NOT have cataloging previously installed when you run upgrade cataloging will be check by default and installed. If you do not want to install on upgrade make sure to uncheck on the “chose components” screen.
If you pass this screen and start upgrade DO NOT cancel or stop the cataloging install it will cause the vRanger upgrade to fail.
Stoping or canceling the cataloging install will cause vRanger installer to roll back changes but not complete succesfully. Once this happens when you launch vRanger you will see that version is still previous version. Running upgrade again will go through but will not fix issue.
If you do run into this issue vRanger will need to be manually removed. Please complete the following steps to manually remove and install latest version of vRanger.
1. Copy following script to text file on vRanger machine and rename from .txt to .bat
sc stop "Quest Catalog Service"
sc stop "vRanger Service"
sc stop "vRanger FLR Service"
sc stop "vRanger API Service"
sc stop "vRanger Pro Service"
taskkill /IM vRanger.API.exe /F
taskkill /IM Vizioncore.vRanger.Service.exe* /F
taskkill /IM UsdiService.exe* /F
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Vizioncore, Inc."
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Pro"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CatalogManager"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Pro"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CatalogManager"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger API Service"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger FLR Service"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger Service"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Quest Catalog Service"
sc delete "Quest Catalog Service"
sc delete "vRanger Service"
sc delete "vRanger FLR Service"
sc delete "vRanger API Service"
sc delete "vRanger Pro Service"
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2. Click on .bat to run or run from command line. When promted (yes/no) to delete files please enter yes for all.
3. verify vRanger services have been removed from Windows service manager (vRanger Service, vRanger API Service, and vRanger FLR Service).
4. verify vRanger Backup and Replication is removed from add/remove programs. If still present select uninstall and will be promted to remove from list.
5. Delete vRanger and cataloging install directories. By default both directories are located in (C:\Program Files (x86)\Quest Software).
6. Download, in needed, and run full vRanger installer.
NOTE: This manual uninstall procedure will not remove the vRanger database and all configuration and job information should be intact after running full installer and choosing to upgrade current vRanger database.
NOTE2: In some instances you might find that you need to reboot vRanger machine prior to running full installer.
