Date: 8/2006
Affected NV Version: All
OS Version: n/a
Application version: n/a
Plugin version: n/a
Description:
Returning a tape from a drive to a slot failed.
Symptoms:
The following SCSI errors may be contained in NetVault's Log:
Move media ' ' from 'DRIVE X:'xxxxxxx' to 'SLOT Y' failed
Log context shows:
CHGSCSI :2144 22 0 153138 CMD MOVE MEDIUM [ a5 00 00 00 01 01 10 00 00 00 00 00 ]
CHGSCSI :2144 24 0 153147 CMD STATUS 'CHECK CONDITION' [2]
CHGSCSI :2144 25 0 153147 CMD SENSE KEY 'HARDWARE ERROR' [4] - ASC 40 ASCQ 91
CHGSCSI :2144 74 0 153147 CMD SENSE INFO 'GRIPPER ERROR'
CHGSCSI :2144 107 0 153147 0x2 = ChgScsiCmd(00C6F9F8)
CHGSCSI :2144 17 0 153147 Got sense HARDWARE ERROR ASC 4091 from MoveMedia
Please refer to the Knowledge Base article titled "What is a Log Context, and how can it be viewed?" for more information.
Cause:
This is a hardware error reported to NetVault by the library. It can be caused by a tape becoming jammed, or a robotics failure. NetVault will consequently take the drive down, as it can not determine the status of the drive.
Shutdown NetVault and resolve the hardware problem. Hardware vendor assistance may be required.
