Date: 02/07
Affected NV Version: All
OS Version: All
Plugin version: All
Application version: All
Symptoms:
You have a plug-in and license installed, and you suspect you have a problem with the license.
1. Open the NetVault GUI on the server, and go to client management
2. Right click on the computer that has the API plug-in installed and select ‘Properties’.
3. Go to the ‘Plugins’ tab and find the plug-in you are using.
4. Write down the 7 digit plug-in ID. Example Exchange 2000 APM = 1039000
5. Go to NetVault Configurator on the computer that has the plug-in, and go to the license tab.
6. Compare the plug-in ID to the 7 digit numbers that appear in the ‘Serial Numbers of Applied Keys’ window, next to the permanent licenses you installed.
If you can match the Plug-in ID to the permanent licenses you installed, the keys are correct.
