Return
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Title
Transfers jobs are failing or only base images are being taken with null references in "RpfsFile.LockForWrite" or "RpfsFile.ReadDataContract" -
Description
Transfers sometimes fail with error "The transfer of one or more volume images from a protected machine to the Core has failed".
Stack traceServer side:Replay.Core.Contracts.Transfer.CoreTransferFailedException: The transfer of one or more volume images from a protected machine to the Core has failed ---> System.AggregateException: One or more errors occurred. ---> Replay.Core.Contracts.Transfer.CoreVolumeTransferFailedException: The transfer failed for volume '\Hard disk 2\Volume 1 (e:)' ---> System.AggregateException: One or more errors occurred. ---> System.NullReferenceException: Object reference not set to an instance of an object.Or transfer is not failing but only base images are being taken with error "Failed to update driver metadata for volume and remove driver logs."
Replay.Core.Implementation.Transfer.VolumeTransferJob (Job Id = 07a13e41-1ff2-42d5-8d2d-327cdb301c53:TransferJob 3ab0e566-fd5d-4392-8aff-8f467e7ac05f:VolumeTransferJob)
Failed to update driver metadata for volume and remove driver logs.
System.NullReferenceException depth 0: Object reference not set to an instance of an object. (0x80004003)
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Cause
The issue is known as defect id # RR-107614 and requires a patch to resolve in the Rapid Recovery 6.2.1 version. -
Resolution
Patch Disclaimer:
- Patches are provided as is for the specific build listed.
- Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
- Follow best practice to install MSI patches per KB How to apply updates to product software.
Work Around:
- Patches are available for the following builds. Download the appropriate patch and apply per KB How to apply updates to product software:
- Rapid Recovery 6.2.1 Core, P-2478.
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.
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Defect ID
RR-107614