Log shows job fails due to “No suitable media”.
Job Management shows job as “Running: Waiting for Media”
For more information on this topic, please see the Module 3 Advanced Administration Part One-Web-based Training
1. Look at the job in the ‘Job Manager’. You should see it highlighted in yellow.
2. Right click on the job and select ‘Diagnose Job’
3. Look at the bottom of the pop-up window that appears. You should see a list there of all the media that job is considering and why it won’t be able to use it.
4. Check the "Drives:" field on the tab - it should list drives the job is allowed to use. If it lists none, you need to modify the job's Target Set so that the correct drives are selected.
Here are some Media Options you can do to resolve the issue:
1. From the NetVault GUI, go to NetVault’s Device Management. If all available drives are writing, the job may resume when a drive becomes available.
2. If it is a physical library, then go to NetVault’s Device Management, on the Media Requst tab, right click on the media requests and put them on hold. Then go back to the Devices tab and do an ‘Open Door’ on the library and add more blank tapes to the library.
3. Review the media in the physical or virtual library and choose tapes to either a. mark for ‘Reuse’ or b. ‘BLANK’. (Caution, you cannot recover or restore from any media you ‘BLANK’)
Here are some Job Options you can check to resolve the issue:
1. On the target tab of the job, under media options, ‘Reuse Media’ has ‘Never’ selected. This means the job is not allowed to use any tapes (virtual or physical) that have been previously written to, but have expired and been marked for ‘Reuse’. If the ‘Automatically label blank media’ box is checked, the job will run as long as there are BLANK tapes available. Change the ‘Reuse Media’ from ‘Never’ to ‘Any’, and submit to fix this. Scheduled jobs will be changed, but if they are currently running, you will have to blank tapes, or cancel and rerun the job, before the changes will take effect.
2. The backup life in the Advanced Options tab of one or more jobs may not be set, or is set for too long a period of time. The easiest way to check this is by running a ‘Media Contents Query’ report. To do this, from the main GUI window, click on ‘Operations’, and select ‘Reports’. Then double click on ‘Media Contents Query’ and select OK. On the right hand side of the report it has ‘Media Expiry Date/Time. If this shows as ‘Never’, you have at least one job that is writing to your tapes, that has no backup life set. If the Expiry date is much longer than it should be, you have at least one job that is writing to your tapes, that has that long a backup life set.
3. If the job’s Target tab has the ‘Target Media by’ radio button set to use ‘Any not in a group’, but all available tapes are in a group, and not available for reuse, then the job can’t write.
4. If the job’s Target tab has the ‘Target Media by’ radio button set to use ‘Group Label’ or ‘MID’, there must be tapes available and labeled in that group/MID for that job to write. If you have Reuse Media set to ‘With same group label as target media’ and none in that group are ready for reuse, then the job can’t write.
5. If the job's Target tab has ‘Automatically label blank media’ unchecked, then the job will not be allowed to use any available ‘BLANK’ tapes.
