After upgrading NetVault from 12.4 to 13.0.x Quest QoreStor Logging Service is not starting (4043200)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

After upgrading NetVault from 12.4 to 13.0.x Quest QoreStor Logging Service is not starting
Description
After upgrading NetVault from 12.4 to 13.0.x Quest QoreStor Logging Service is not starting
Quest QoreStor Logging Service is not starting because NetVault installer sets entry in registry with two double-quotes
```
""C:/Program Files/Quest/NetVault/bin/qs_logsvc.exe""
```
Cause

The issue has been identified as defect NV-1674. The defect will be evaluated by our Product Team for inclusion in a future release of NetVault.

A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal

For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal.
Resolution
Workaround:
1. Open registry and navigate to HKLM\SYSTEM\CurrentControlSet\Services\qs_logsvc
2. Edit ImagePath and remove the double double-quotes, leaving the path as the example below
3. Go to services and start the Quest QoreStor Logging Service
Defect ID

NV-1674