Protecting a machine fails when Web-Agent package is missing or has been renamed on the Core (4043081)

Attempting to add a new Agent into protection, Windows or Linux, fails with a Warning

"There are problems with some of the selected machine, shown in the Status column below."

C:\Program Files\AppRecovery\Core\Installers\Agent-Web.exe

By default, the Agent installer package is located in C:\Program Files\AppRecovery\Core\Installers\ and named 'Agent-Web.exe'

When adding a new machine into protection, the Core will look for the Agent installer in the path C:\Program Files\AppRecovery\Core\Installers\.

This name has to be matching the "Agent installer name" value of the Rapid Recovery Core settings.

Set in Core | Settings | Deploy | Agent installer name

Solution #1

If the Agent-Web.exe is missing in %ProgramFiles%\AppRecovery\Core\Installers\, download the Agent for Windows (web) that matches the Core version from Quest support website or the License Portal.

Alternatively, running a repair installation of the Core will restore any missing file from the original setup.

Solution #2

If the File has been renamed (for example: Agent.exe), update the name of the Agent to Agent.exe in 

Core | Settings | Deploy | Agent installer name: Agent.exe

Then, run the Protection Wizard again to protect the new Agent.