License Portal shows Core machine with wrong name (4042931)

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

License Portal shows Core machine with wrong name
Description

Core was migrated to the different disk and configuration was backed up on old machine and restored on the new one. Everything is working correctly, but Licensing Portal, Cores section is still listing the old Core server name.
Cause

Legacy registry value on the Core
Resolution

To resolve the issue please do the following:
- open License Portal and delete the Core from Cores list. It's safe to do so
- on the Core machine, open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CoreSettings\DisplayName
- change DisplayName to the actual machine name or just delete the value completely
- stop and start the Core service
Core will contact License Portal and register its new new properly.

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title