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Title
Protection Templates set to 24h intervals are not saving correctly and causes Core UI warnings -
Description
Creating a Protection Schedule Template, with a 24h Interval and applying this Template to protected machines, will cause below warnings on the Rapid Recovery Core.
Example;
From the protected machines Summary Page. The 'Current Schedule' will list the backup interval as (0min) and 'Next Snapshot' as 1/1/0001, if the configuration has been setup with a 24h interval template.
After a service restart or an upgrade, you may see the Warning banner on top of the Core UI, to indicate this issue;
Some services have failed to initialize. Try to restart them. Details
Details: •transferSchedulerService: Attempted to divide by zero.
Warning banner;
Error Details;
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Cause
This has been identified as product defect RR-109188
The defect RR-109188, will be evaluated by our Product team for inclusion in a future release.
A list of “Resolved Issues” is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the “release notes and guides” area of our Support Portal at https://support.quest.com
For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal. -
Resolution
This defect will be addressed in a future release.
Workaround:
Set a different schedule. For an example use the Backup Daily option, or set the schedule manually if you want to use a 24h interval, not using a template. Or set the template interval to backup once every 23:59h
Changing the schedule for all machines affected and restarting the Core service, will resolve the 'transferSchedulerService' failing to start.
If you still experience any issues or want any more information on this, please contact Technical Support.
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Defect ID
RR-109188