Agent is online and accessible, snapshot is starting normally but then times out with an error.
Exception chain: •A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond •The transfer failed because the protected machine <servername> did not respond after 600 seconds •The transfer of one or more volume images from a protected machine to the Core has failed •One or more errors occurred.
To resolve the issue, please verify which port is used for data transfer. It's in agent's Settings, under Transfer section. Default is port 8009
Then, connect to the affected server, open CMD and type the following command:
netstat -aon | find "<port_number>"
If there's not active backup transfer, netstat should not return any results. If <port_number> is already taken, then please examine the PID (rightmost value) and which process it belongs to.
Either resolve the conflict on protected machine, freeing agent's data transfer port, or change port number in agent's Settings in Core console.
