Date: Feb 2007
NV Version: NetVault: Backup 7.x
OS Version: Windows 2000, 2003 and XP
Application version: n/a
Plugin version: Filesystem APM 6.3 and earlier.
Description:
Windows System State restore to file fails.
Symptoms:
When the REGISTRY component is selected, System State restores to file will fail.
The error messages are:
Child Process died unexpectedly
Fatal error: Restore Died Unexpectedly
Job Status: Restore Failed
Trace from the File system APM shows...
2 FSREGWIN:3532 936 0 084643 Hive details 'REGISTRY' 'MACHINE' 'SAM' 'C:\WINDOWS\system32\config\SAM' 'SAM' 3
4 LIST :3532 21 0 084643 ListSearch - returning TRUE
3 LIST :3532 77 0 084643 Found specified extension item
2 FSREGWIN:3532 937 0 084643 User details '(null)' '(null)'
2 FSREGWIN:3532 933 0 084643 Chosen relocate dir '\\?\C:\temp\Regsitry\MACHINE'
2 FSWINUTL:3532 58 0 084643 Consider path part '\\?\C:\temp'
Reason:
This only occurs if the user checks the box next to “System State”, hence selecting all sub level components of the System State backup, or if the user selects only the “REGISTRY” component. Registry restores to file do not work at this stage. Registry restores overwriting the existing registry (live restore) will complete successfully.
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