Dual media requests were handled sequentially, which causes performance issues (4041952)

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Title

Dual media requests were handled sequentially, which causes performance issues
Description

Dual media requests were handled sequentially, which caused performance issues
Examples Includes Phase 2 completing with 0 KB
Cause

Dual media requests are handled sequentially in Netvault. Which means that if the media manager is currently serving a dual media request, then all the other dual media requests are put on hold. And once this request is severed, then only the media manager would pick up the next request.
Resolution

1. pre requiste check RDA to be on minimum version 4.0.3219.1p
a)(https://support.quest.com/download-install-detail/6107853)
b)https://support.quest.com/download-install-detail/6107855
For more upgrade related inquiry refer DR documentation
https://support.quest.com/kb/214046/how-to-upgrade-the-dr-series-system-software-
2. Netvault 12.4 has fixes for the 'Dual Media request' fixed under '12.4.0.16'

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