License portal returns an error that the license is in use (4041479)

Core contacts the license portal successfully, but after a service restart, the license portal returns an error that the license is in use. 

Core registry is missing an entry for CoreID. Every time the core service is restarted, the license portal thinks it’s a different machine.

Events In AppRecovery Log:

DEBUG 2016-05-19T10:43:18 [212] - Replay.Core.Implementation.Licensing.LicenseService ()

Failed to send heartbeat of the Core to License Portal. LP response: The license is used by another core.

WARN  2016-05-19T10:43:18 [212] - Replay.Core.Implementation.Licensing.LicenseService ()

Last contact with License Portal failed with message: FailedCoreHeartbeat

Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.

Delete empty Core ID in registry:

1. Stop the core service
2. Open regedit, navigate to HKLM\SOFTWARE\AppRecovery\Core\CoreId

1. Delete the CoreId branch.

Detach License in the License Portal:

1. In a browser, log into the license portal.

1. Click on Cores

1. Select the existing core entry in the license portal and choose 'Detach'.

Contact the License Portal:

1. Start the core service.
2. Refresh the registry and confirm an ID is generated.
3. Once the console loads, click con Core>Configuration>Licensing. Confirm the license portal is successful.

1. Click 'Contact Now' to confirm subsequent contacts are successful.