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Title
Netvault Product support for Older Discontinued version -
Description
I am on Netvault backup version 9.2 , and i want Break fix and configuration support , and i don't see older version download available under Support download page
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Cause
The Product Support Life Cycle table describes the phase during which products are eligible for product support and new release downloads
As 9.2 support is discontinued and so as other version (refer the table). all services are effectively Discontinued
- Includes release or versions that are retired or discontinued.
- No new patches or fixes will be created for this release.
- Release is not available for download from the Support Portal1.
- Support will be provided to assist with upgrading to a supported version.
- Support is not obligated to provide assistance on this version of the product.
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Resolution
Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. Refer to the product life cycle table on your Product Support page or Knowledge Base for specific supported versions of your product.
We will attempt to answer questions on older versions of our products provided resources are available; however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product.
Please refer the Video Kb article for upgrade instruction - https://support.quest.com/netvault-backup/kb/227482/netvault-upgrade-video-from-9-x-to-12-x
Also, refer Installation guide for the procedure - https://support.quest.com/technical-documents/netvault-backup/12.4/installation-guide/12#TOPIC-1257256
If more hands-on Installation/Upgradation, Initial configuration including policy and job creation and advance reporting usage, and detailed assistance are needed to design and develop customization, we recommend that you engage our Quest Services organization or fully certified partners to assist. Their expertise in designing customized solutions will ensure that you receive maximum value and product adoption. In addition to providing post-implementation expert services, Quest Professional Services also offers a variety of prepackaged customization for products that may meet your specific requirements